Category:

Conflict Resolution Skills

Student Course Evaluation Form

We constantly strive to improve the quality and usefulness of our Internet study courses toward your continuing education. We ask that you fill out this questionnaire as part of the course assignment. This will allow us to monitor the quality of our program and make it responsive to your needs.

  • Category: Conflict Resolution Skills
  • Evaluation of the learning experiences provided by the Internet study course completed: (Check one letter: A = Excellent, B = Good, C = Fair, D = Unsatisfactory)
  • 6. Your assessment of course content:
  • hours
  • Are there other subjects areas that would interest you.

Table of Contents

  1. What Is Conflict?
  2. Where Does Conflict Come From?
  3. Conflict Dimensions
  4. Difficult People That Cause Conflict
  5. The Manager as a Conflict Negotiator
  6. A Model to Manage Conflict Collaboratively
  7. Five Styles of Conflict Management
  8. Strategies to Defuse Conflict
  9. Responding to Criticism
  10. Assertiveness Skills
  11. Changing Conflict to Collaboration
  12. Conflict as a Stress Generator
  13. Glossary of Terms Used
  14. References
  15. Post-Test

References

Adams, Kathleen. Mightier Than the Sword. New York: Warner Books, 1994.

Benson, Herb. Timeless Healing: The Power and Biology of Belief. New York: Bantam Books, 1995.

Bower, Samuel. Asserting Yourself. Reading, Massachusetts: Addison-Wesley Publications, 1996.

Branson, Robert. How to Deal with Difficult People. New York: Doubleday, 1981.

Briles, Judith. Woman to Woman: From Sabotage to Support. Far Hills, New Jersey: New Horizon Press Publishers, 1987.

Brinkman, Robert. Dealing with People You Can’t Stand. New York: McGraw-Hill Publishers, 1996.

Bucholz, Terrance. New Ideas from Economists. New York: Plume Publishers Incorporated, 1989.

Carbonara, Peter. “Fire Me. I Dare You!” Inc. 19 (1997): 58.

Clinard, Helen Hall. Winning Ways to Succeed with People. Houston, Texas: Gulf Breeze Publishing, 1995.

Decker, Paul. Nursing Administration: A Micro-Macro Approach for Effective Nurse Executives. East Norwalk, Connecticut: Appleton and Lange Publishers, 1992.

Deering, Collette. Giving and Taking Criticism. New York: Commerce Publishing Company, 1996.

Douglas, Laurence. Nursing Management and Leadership in Action. St. Louis: Mosby Publishers, 1995.

Elgin, Suzette Haden. Success with the Gentle Art of Self-Defense. Englewood Cliffs. New Jersey: Prentice-Hall Publishers, 1995.

Filly, Alan. Interpersonal Conflict Resolution. Glenview, Illinois: Scott Foresman Publishers, 1995.

Fisher, Roy and Ury, William. Getting to Yes. Boston, Massachusetts: Houghton Muffin Publishers, 1981.

Fisher, Roger and Brown, Scott. Building a Relationship That Gets to Yes. Boston: Houghton-Muffin Publishers, 1988.

Flexner, Samuel. Family Workbook: A New Anthology in Dictionary Form. Pleasantville, New York, 1996.

Fogg, Dorothy. “Abusive Behavior in the operating Room.” Journal of the Association of Operating Room Nurses 77 (1997): 509.

Glass, Lillian. Toxic People. Boston, Massachusetts: Baum and Sons Publishers, 1996.

Greenhalgh, Leonard. Conflict and Negotiation Strategies for Managers. San Francisco: Newell Publishers, 1995.

Heldman, Merrill. When Words Hurt: How to Criticism from Undermining Your Self-esteem. New York: Ballantine Books, 1990.

Jacobs, Deborah. “Disarming a Backstabber.” Working Woman. 2 (1995): 51.

Kanter, Roseabeth Moss. Change Master. San Francisco: Koehler Publishing, 1990.

Katz, Phillip. Collaboration and Information Comes of Age in Health Care. San Francisco: Westend Publishing Corporation, 1996.

Kearney, Elizabeth. Everyone is a Customer. Los Angeles, California: Sterling Press, 1990.

Kelly, John. “Negotiation Skills for the Nursing Supervisor.” Nursing Clinics of North America 18 (1994): 427.

Kindler, Herbert. Managing Disagreement Constructively. Menlo Park, California: Crisp Publications, 1992.

Koerner, Joyce. Transformational Leadership: The Power of the Symbol. New York: Medcom Publishers, 1996.

Lunden, William and Lunden, Kathleen. Working with Difficult People. San Francisco: Jossey-Bass Publishers, 1995.

Marcus, Leonard and Dorn, Barry. Renegotiating Health Care: Resolving Conflict to Build Collaboration. San Francisco: Jossey-Bass Publication, 1995.

McCoy, James. Conflict and More Conflict. San Francisco, California: Bell and Sons Publishers, 1996.

Podesta, Connie. Life Would Be Easy If It Weren’t for Other People. Plano, Texas: Preston Publishers, 1996.

Polley, Michelle. A Winning Attitude: How to Develop Your Most Important Asset. Mission Park, Kansas: SkillPath Publishers Inc., 1996.

Potter, Bernice. From Conflict to Cooperation. Berkeley, California: Ronin Publishers Inc., 1996.

Satir, Virginia. The New Peoplemaking. Mountain View, California: Science and Behaviors Books, 1995.

Slaikue, Karl. When Push Comes to Shove: A Practical Guide to Mediating Disputes. San Francisco: Jossey-Bass Publishers, 1995.

Solomon, Muriel. Working with Difficult People. New York: Jossey-Bass Publishers, 1995.

Tulgan, Bruce. The Manager’s Pocket Guide to Generation X. Amherst, Massachusetts: HRD Press, 1997.

Warschaw, Thomas. Winning by Negotiation. New York: McGraw-Hill Publishers, 1992.

Whitehall, Paul and Nolan, Stanley. When Talking Makes Things Worse! Resolving Problems When Communication Fails. St. Louis, Missouri: Ballantine Books,1996.

Whittacker, Terry. What You Think of Me Is None of My Business. Denver, Colorado: Wolinski Publishers, 1992.

Wisinski, John. Resolving Conflicts on the Job. New York: Baum and Sons Publishers, 1996.

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